Salesforce Assist helps in-house teams deliver professional solutions by providing a robust framework for enhancing the Salesforce implementation

Salesforce allows organisations to start using the native applications with the minimum of setup. As users become familiar with the applications, they naturally ask for various changes and enhancements to benefit their way of working with it. These incremental changes may be seen as low-cost superficial changes and most Product Owners and Salesforce Administrators are happy to make the changes being asked for.

Over time, all the changes acumulate and you may stumble upon unexpected problems as you try to implement new changes or simply apply upgrades from Salesforce. The time consumed by troubleshooting and fixing can become a problem and before you know it, the poor Administrator becomes a 'bottleneck'. This scenario is more common than you think and we have yet to work with an organisation where they did not required some 'tidying up' of old changes and legacy configurations. That is why we now offer Salesforce Assist to review your current setup to identify issues and recommend remedial steps to keep your Salesforce org healthy and ready for new capabilities.